Support responsibility - your security

Prevas' customer support is an important part of Prevas that is much appreciated by its customers. Prevas' customer support provides our customers a high degree of availability and security in the products and solutions we deliver. The support is part of Prevas' comprehensive way of thinking based on ensuring that the customer can focus on his own core business.

Operational Reliability in Focus

What does a stoppage mean to a production-critical company? What are the consequences of a stoppage in a development-intense company in which time to market is the critical factor? These are two examples of questions we must answer when developing strongly customer-oriented support solutions for companies in various industries.

• The value of a well-functioning business. Prevas' customer support.

Support Agreement
You can choose between different levels of support depending on your accessibility needs. In an operation-critical environment with high accessibility requirements, we offer 24-hour support and preventative support.

Support contact

There is a download page for Prevas customers where you can download patches, manuals and applications for our products. Download pages are password protected.  If you need this password, contact the support.

Except for GCM (where support times are laid out in the service agreement), customer support is manned 24 hours a day, 7 days a week.