References
Support responsibility - your security
Prevas' customer support is an important part of Prevas that is much appreciated by its customers. Prevas' customer support provides our customers a high degree of availability and security in the products and solutions we deliver. The support is part of Prevas' comprehensive way of thinking based on ensuring that the customer can focus on his own core business.
Operational Reliability in Focus
What does a stoppage mean to a production-critical company? What are the consequences of a stoppage in a development-intense company in which time to market is the critical factor? These are two examples of questions we must answer when developing strongly customer-oriented support solutions for companies in various industries.
Support Agreement
You can choose between different levels of support depending on your accessibility needs. In an operation-critical environment with high accessibility requirements, we offer 24-hour support and preventative support.Support contact
There is a download page for Prevas customers where you can download patches, manuals and applications for our products. Download pages are password protected. If you need this password, contact the support.Except for GCM (where support times are laid out in the service agreement), customer support is manned 24 hours a day, 7 days a week.
Products |
Tel. |
|
|---|---|---|
| Shop Floor Control (Bartrack, Testnet, Pack Module, SID) | +46 54-14 74 44 | support.sfc@prevas.se |
| Snitcher Asset Management | +46 54-14 74 44 | support.sam@prevas.se |
| Snitcher Medical, PharmaLine, Astikett | +46 54-14 74 44 | support@prevas.se |
| Snitcher Food, Snitcher Warehouse | +46 54-14 74 44 | support@prevas.se |
| GCM (Goods Certificate Manager) | +46 54-14 74 40 | support.gcm@prevas.se |
| Industrial systems | +46 20-44 00 99 | support.is@prevas.se |
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Prevas
With leading expertise in embedded systems and industrial IT, Prevas contributes by providing innovative solutions that create growth.
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