Prevas' support responsibility - your security

Prevas' customer support is an important part of Prevas that is much appreciated by its customers. Prevas' customer support provides our customers a high degree of availability and security in the products and solutions we deliver. The support is part of Prevas' comprehensive way of thinking based on ensuring that the customer can focus on his own core business.

Operational Reliability in Focus
What does a stoppage mean to a production-critical company? What are the consequences of a stoppage in a development-intense company in which time to market is the critical factor? These are two examples of questions we must answer when developing strongly customer-oriented support solutions for companies in various industries.
 
Support Agreement
You can choose between different levels of support depending on your accessibility needs. In an operation-critical environment with high accessibility requirements, we offer 24-hour support and preventative support.

Product Management
If you want to be guaranteed that your application or solution can be used after upgrading to new operating system versions or other important parts of your operating environment, we can offer a product administrator. The product administrator guarantees that for a long time to come you will have the ability to effectively use the application or solution in which you have invested.

Total Responsibility
With our support center, we are able to take total responsibility for your entire operating environment. If a problem should arise, simply give us a call.