Please feel free to contact us so that we can review your operations and come up with the best support solution for you. Our support engineers have vast experience. Prevas has different support agreements, which ensures a high degree of availability for your product or solution. You can choose one of the following programs based on how critical operation is in your environment and your needs for accessibility.
SilverCare
• Telephone support • Error corrections • Electronic connection • 4-hour response time • During office hours 8:00 - 5:00
• Telephone support • Error corrections • Electronic connection • 4-hour response time • During office hours 8:00 - 5:00
GoldCare
• Telephone support • Error corrections • Electronic connection • 4-hour response time • 7x24 (24 hours a day, 7 days a week)
• Telephone support • Error corrections • Electronic connection • 4-hour response time • 7x24 (24 hours a day, 7 days a week)
PlatinumCare
• Telephone support • Error corrections • Electronic connection • 1-hour response time • During office hours • Preventative support • Follow-up meetings
• Telephone support • Error corrections • Electronic connection • 1-hour response time • During office hours • Preventative support • Follow-up meetings