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Support and Application Operations
Getting the most from your system investment and driving continuous improvement depend on effective management of your information systems.
Improving the performance and value of your applications is no easy task, especially in today's increasing global competition. Tight budgets, increased system complexity, customer service pressure and changing business requirements make it difficult for companies to ensure that their applications are delivering maximum value.
Prevas can help. We offer application operations services that deliver the expertise, skills, solutions and quality you need to successfully build, run and further develop your manufacturing and asset management applications.
Support
Prevas supports clients large and small with a broad spectrum of support services.
- Product enhancements and updates
- End user assistance
- Corrective support
- Proactive system maintenance
Some of our customers rely on us to provide global, 24/7 support, all year round. Other customers need only guaranteed response times during office hours. Regardless of your need, together we will find the support level that suits you and your organization.
Application Operations
Ensure your business-critical applications availability, performance, continuity of run-time while controlling operational costs. Prevas application operations is based on our best practices and industry-standard ITIL service management processes.
The professional manner in which we run your applications increases the value of these assets in your company by ensuring high availability, high performance and cost control. This service gives you the following advantages:
- Secure application operations without disruptions and interruptions
- Guaranteed response times when using the application
- Professional change management and change handling
- Automated operating procedures with monitoring and alerts
- Total responsibility and follow-up of faults or queries from registration to resolution and feedback
- Quick troubleshooting and administration of applications in close cooperation with the server and database administrators
- Increased profits through: lower costs, better availability, more satisfied users
- Management of third party suppliers
inspiration
Since the beginning in 1985, we’ve joined with our customers in solving tens of thousands of problems – and in most industries.
Explore possibilities we have discovered together with clients
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