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Smart service, a system for smart decision-making

Increase your aftermarket sales and convert your customers into loyal fans. Do you want to know how your products and machines are doing at your customers’ sites? With smart services and Internet of Things, we've developed a scalable system that makes life easier for you.

For Prevas, smart service is usually a matter of continuously gathering large amounts of data, big data, from connected devices. Data that is analyzed and visualized to give you a clear overview of the operational status and actual use of functions and equipment. Information that provides insight into service and maintenance needs, or opportunities for more optimized utilization of raw materials and equipment, at the same time as your R&D department also receives valuable input in making improvements.

Prevas has several modern solutions where operational data is collected and analyzed to provide better decision support and planning of both service and support.

  • Prevas EAM (Enterprise Asset Management)
  • Prevas FSM (Field Service Management)
  • Prevas Simple Connect
  • AutArch
  • Mikon

Systems for aftermarket and field service

Aftermarket and field service are important areas for ensuring that customers are satisfied with the products they use, but they also create new revenue streams for both suppliers and customers.

Field service systems cover entire life cycles for product service. New improvements and integrated IoT functions make it a leading solution that provides the most complete product-related field service on the market. We help organizations like yours to maximize efficiency, increase revenue, reduce costs and improve customer satisfaction.

We deliver, for example, field service solutions for:

  • Customer relations
  • Spare parts
  • Service contracts
  • Warranty cases
  • Service planning
  • Logistics and optimization

Smart products + smart service =

  • Profitable aftermarket
  • Valuable knowledge about how the products are used
  • Improved customer experience
  • Shorter development times
  • Better product quality
  • Increased sales

Smart factories + smart service =

  • Condition monitoring for fewer unscheduled stops and higher machine efficiency
  • Increased quality in production
  • More effective maintenance
  • Increased productivity
  • Cost savings

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References

  • Pilloxa AB

    Smart support for life-long medication

  • Brüel & Kjær Vibro 

    Edge Computing creates value for BKV

  • Göteborgs Spårvägar 

    Göteborgs Spårvägar digitalizing maintenance of light rail fleet

  • Robotize 

    Logistics for Smart Factories

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Work at Prevas